Computer Applications and Decision Making

MME 260

50 Contact Hours
50 Lecture Hours
0 Lab Hours
2.0 Credit Hours

This course covers the fundamentals, components and operations of computers and computer systems. Included is an introduction to computer basics, computer components and operations, hardware configuration and software applications. Also covered are a demonstration and application of miscellaneous software relating to the industry. This course also emphasizes the concept that service is produced and consumed simultaneously and addresses communications and active listening methods to ensure this transaction is profitable and positive. Includes servicing techniques in dealing with customers in a positive manner.